Welcome to Zen Nest Stays (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website zenneststays.com or make a booking inquiry with us.
By using our website or submitting an inquiry/booking form, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.
1. Information We Collect
When you interact with our website, we may collect the following personal information:
a) Information You Provide Directly:
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First Name and Last Name
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Email Address
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Mobile Number
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Check-In and Check-Out Dates
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Any additional details shared via inquiry/booking forms or email
b) Information Collected Automatically:
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Browser type and version
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Device type and operating system
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Pages visited and time spent on the website
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IP address and approximate location
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Referring website or source
c) Communication Records:
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Emails, WhatsApp messages, or calls between you and our team
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Newsletter/email subscription details
2. How We Use Your Information
We use the information we collect for the following purposes:
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To process booking inquiries and confirm your reservation
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To contact you regarding your stay, dates, pricing, or availability
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To send booking confirmations and pre-arrival information
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To send promotional emails or updates (only if you have subscribed or consented)
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To comply with legal obligations, including maintaining guest ID records as required by local regulations
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To improve our website and user experience based on analytics data
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To respond to your queries submitted via the contact or inquiry form
Please note: As per standard hospitality regulations in India, IDs of all adult guests are required at the time of check-in and maintained for legal records.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share limited data in the following situations:
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Service Providers: Trusted third-party tools we use to operate the website (e.g., website hosting, email platforms, analytics tools)
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Legal Requirements: If required by law, court order, or government authority in India
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Business Transfers: In the unlikely event of a merger or acquisition, your data may be transferred with prior notice
All third-party service providers are required to maintain the confidentiality and security of your data.
4. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include:
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Essential cookies – required for the website to function properly
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Analytics cookies – to understand how visitors use our website (e.g., Google Analytics)
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.
5. Data Retention
We retain your personal data only for as long as necessary to:
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Fulfill the purpose for which it was collected
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Comply with applicable legal obligations (e.g., guest records)
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Resolve disputes or enforce agreements
Booking and guest ID records may be retained for up to 3 years as required by Indian hospitality regulations.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These include:
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Secure website (HTTPS)
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Restricted access to personal data
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Secure storage of guest records
However, no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights
You have the right to:
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Access the personal data we hold about you
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Correct any inaccurate or incomplete information
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Request deletion of your personal data (subject to legal retention requirements)
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Withdraw consent for marketing communications at any time
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Opt-out of our email newsletter by clicking “Unsubscribe” in any email or contacting us directly
To exercise any of these rights, please contact us at the details below.
8. Third-Party Links
Our website may contain links to external websites (e.g., Instagram, Google Maps, nearby attractions). We are not responsible for the privacy practices of those third-party sites and encourage you to review their policies independently.
9. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.